@import url('https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@500;600;700&family=Inter:wght@400;500;600&family=IBM+Plex+Mono:wght@400;500;600&display=swap');

:root{
  --bg:#F6F2ED;
  --surface:#FFFFFF;
  --ink:#211823;
  --muted:#8D8290;
  --hairline:#E7E0DA;
  --table-header-border:#D8CFC8;
  --sidebar:#221420;
  --sidebar-text:#C9BAC3;
  --accent:#7A4B6E;
  --accent-soft:#EFE3EB;
  --amber:#D98E4A;
  --amber-soft:#FAEBDA;
  --critical:#C1443C;
  --critical-soft:#F8E2DF;
  --good:#4C8577;
  --good-soft:#E2ECE8;
  --blue:#4A6C8B;
  --blue-soft:#E2E9EF;
  --consultation:#6D4C7D;
  --consultation-soft:#F0E8F3;
  --consultation-border:#CDBBD4;
  --priority-critical:#C62828;
  --priority-critical-soft:#F9E3E3;
  --priority-high:#E76F51;
  --priority-high-soft:#FCEAE5;
  --priority-normal:#4F83CC;
  --priority-normal-soft:#EAF1FB;
  --priority-low:#43AA8B;
  --priority-low-soft:#E6F4F0;
  --surface-subtle:#FCFAF8;
  --input-bg:#FFFFFF;
  --on-accent:#FFFFFF;
  --panel-shadow:rgba(0,0,0,.03);
  --hover-shadow:rgba(0,0,0,.05);
  --focus-ring:rgba(122,75,110,.12);
  --description-border:rgba(122,75,110,.14);
  --rank-gold:#B88624;
  --rank-gold-soft:#FBF2D8;
  --rank-silver:#7D8792;
  --rank-silver-soft:#EEF1F4;
  --rank-bronze:#A96532;
  --rank-bronze-soft:#F7E8DC;
}
[data-theme="dark"]{
  --bg:#171318;
  --surface:#241F25;
  --ink:#F3EDF0;
  --muted:#B8ACB5;
  --hairline:#443A43;
  --table-header-border:#584C56;
  --sidebar:#160F15;
  --sidebar-text:#D4C7CF;
  --accent:#D0A1C3;
  --accent-soft:#3B2D38;
  --amber:#E4A669;
  --amber-soft:#443324;
  --critical:#E47B74;
  --critical-soft:#482B2B;
  --good:#79B5A5;
  --good-soft:#263C37;
  --blue:#82A8CA;
  --blue-soft:#293A49;
  --consultation:#D2AFDF;
  --consultation-soft:#392D3D;
  --consultation-border:#705A78;
  --surface-subtle:#2B252C;
  --input-bg:#2C262D;
  --on-accent:#211823;
  --panel-shadow:rgba(0,0,0,.20);
  --hover-shadow:rgba(0,0,0,.32);
  --focus-ring:rgba(208,161,195,.22);
  --description-border:rgba(208,161,195,.22);
  --rank-gold:#E3B95B;
  --rank-gold-soft:#433821;
  --rank-silver:#B8C0C8;
  --rank-silver-soft:#363B40;
  --rank-bronze:#D69462;
  --rank-bronze-soft:#463126;
}
*{box-sizing:border-box;}
body{margin:0;background:var(--bg);color:var(--ink);font-family:'Inter',sans-serif;-webkit-font-smoothing:antialiased;transition:background-color .25s ease,color .25s ease;}
h1,h2,h3,.display{font-family:'Space Grotesk',sans-serif;}
.mono{font-family:'IBM Plex Mono',monospace;}

.app{display:grid;grid-template-columns:230px 1fr;min-height:100vh;}

/* Sidebar */
.sidebar{background:var(--sidebar);color:var(--sidebar-text);padding:28px 20px;position:sticky;top:0;height:100vh;}
.brand{display:flex;align-items:center;gap:10px;margin-bottom:36px;text-decoration:none;min-width:0;}
.brand .mark{width:34px;height:34px;border-radius:9px;background:linear-gradient(155deg,var(--accent),#4E2E47);display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.brand .mark svg{width:18px;height:18px;}
.brand .mark--company{width:min(170px,100%);max-width:100%;height:46px;background:transparent;padding:0;border-radius:0;overflow:hidden;justify-content:flex-start;}
.brand .mark--company img{display:block;width:100%;height:100%;max-width:100%;object-fit:contain;object-position:left center;border-radius:0;}
.brand span{font-family:'Space Grotesk',sans-serif;font-weight:600;font-size:16.5px;color:#F3EDF0;letter-spacing:.2px;}

nav{display:flex;flex-direction:column;gap:2px;}
.nav-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:8px;font-size:14px;color:var(--sidebar-text);text-decoration:none;position:relative;transition:background .15s;}
.nav-item svg{width:17px;height:17px;opacity:.85;flex-shrink:0;}
.nav-item.active{background:rgba(255,255,255,.07);color:#fff;}
.nav-item.active::before{content:"";position:absolute;left:-20px;top:8px;bottom:8px;width:3px;background:var(--amber);border-radius:2px;}
.nav-item:hover{background:rgba(255,255,255,.05);}
.nav-badge{margin-left:auto;background:var(--critical);color:#fff;font-size:11px;font-weight:600;padding:1px 7px;border-radius:20px;}
.nav-divider{height:1px;background:rgba(255,255,255,.08);margin:16px 0;}
.nav-section-label{padding:0 12px 6px;color:rgba(201,186,195,.65);font-size:10px;font-weight:700;letter-spacing:.11em;text-transform:uppercase;}
.nav-item--nested{padding-left:18px;font-size:13px;}
.nav-item--nested svg{width:15px;height:15px;}

/* Main */
main{padding:34px 42px 60px; overflow-x: hidden;}
.topline{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:30px;}
.topline h1{font-size:26px;margin:0 0 4px;font-weight:600;letter-spacing:-.2px;}
.topline p{margin:0;color:var(--muted);font-size:14px;}
.ticket-page-heading{display:grid;gap:6px;}
.ticket-page-reference{color:var(--accent);font-size:12.5px;font-weight:600;letter-spacing:.04em;}
.topline .ticket-page-heading h1{margin:0;font-size:30px;font-weight:700;line-height:1.2;overflow-wrap:anywhere;}
.topline .ticket-page-created{display:block;margin:1px 0 0;color:var(--muted);font-size:13px;}
.ticket-page-created span{font-weight:600;color:var(--ink);}
.who{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap;}
.who .pill{display:flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--hairline);padding:6px 14px 6px 6px;border-radius:30px;font-size:13.5px;font-weight:500;}
.who .pill .dot{width:26px;height:26px;border-radius:50%;background:var(--accent-soft);color:var(--accent);display:flex;align-items:center;justify-content:center;font-family:'Space Grotesk';font-size:12px;font-weight:700;text-transform:uppercase;}
.logout{border:1px solid var(--hairline);background:var(--surface);padding:7px 16px;border-radius:30px;font-size:13.5px;color:var(--ink);cursor:pointer;font-family:'Inter';text-decoration:none;}
.logout:hover{background:var(--hairline);}
form.inline-form { margin: 0; padding: 0; display: inline-flex; }
.preferences{display:flex;align-items:center;gap:8px;}
.language-form,.theme-toggle{height:40px;border:1px solid var(--hairline);background:var(--surface);color:var(--ink);border-radius:30px;display:inline-flex;align-items:center;gap:7px;padding:0 11px;font-family:'Inter',sans-serif;font-size:12.5px;font-weight:600;}
.language-form select{border:0;outline:0;background:transparent;color:var(--ink);font:inherit;cursor:pointer;padding:0;}
.language-form option{background:var(--input-bg);color:var(--ink);}
.theme-toggle{cursor:pointer;min-width:78px;justify-content:center;}
.theme-toggle:hover,.language-form:hover{background:var(--accent-soft);border-color:var(--accent);}
.login-preferences{position:fixed;top:20px;right:20px;z-index:10;}

/* Login */
.login-body{min-height:100vh;min-height:100dvh;position:relative;overflow-x:hidden;background:var(--bg);}
.login-body::before{content:"";position:fixed;inset:0;pointer-events:none;background:radial-gradient(circle at 14% 12%,var(--accent-soft) 0,transparent 30%),radial-gradient(circle at 86% 88%,var(--blue-soft) 0,transparent 28%);opacity:.7;}
.login-main{min-height:100vh;min-height:100dvh;display:flex;align-items:center;justify-content:center;padding:76px 24px;position:relative;z-index:1;}
.login-card{width:min(100%,420px);background:var(--surface);border:1px solid var(--hairline);border-radius:16px;padding:38px 40px 36px;box-shadow:0 24px 64px var(--hover-shadow),0 4px 20px var(--panel-shadow);}
.login-card__header{text-align:center;margin-bottom:30px;}
.login-logo{width:min(190px,100%);height:52px;margin:0 auto 18px;display:flex;align-items:center;justify-content:center;}
.login-logo img{display:block;width:100%;height:100%;object-fit:contain;object-position:center;}
.login-card h1{margin:0;font-family:'Space Grotesk',sans-serif;font-size:24px;font-weight:600;letter-spacing:-.2px;color:var(--ink);}
.login-form{display:flex;flex-direction:column;gap:20px;}
.login-field{display:flex;flex-direction:column;gap:8px;}
.login-field label{font-size:12.5px;font-weight:600;color:var(--ink);letter-spacing:.01em;}
.login-input{position:relative;display:flex;align-items:center;}
.login-input > i{position:absolute;left:15px;color:var(--muted);font-size:16px;pointer-events:none;transition:color .15s ease;}
.login-input input{display:block;width:100%;height:50px;border:1px solid var(--hairline);border-radius:12px;background:var(--input-bg);color:var(--ink);padding:0 15px 0 43px;font-family:'Inter',sans-serif;font-size:14px;outline:0;box-shadow:none;transition:border-color .15s ease,box-shadow .15s ease,background-color .25s ease,color .25s ease;}
.login-input input:hover{border-color:var(--muted);}
.login-input input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--focus-ring);}
.login-input:focus-within > i{color:var(--accent);}
.login-actions{display:flex;justify-content:flex-end;padding-top:4px;}
.login-submit{min-width:138px;height:44px;border:1px solid var(--accent);border-radius:10px;background:var(--accent);color:var(--on-accent);padding:0 18px;display:inline-flex;align-items:center;justify-content:center;gap:9px;font-family:'Inter',sans-serif;font-size:14px;font-weight:600;cursor:pointer;box-shadow:0 8px 20px var(--focus-ring);transition:transform .15s ease,box-shadow .15s ease,background-color .15s ease;}
.login-submit:hover{transform:translateY(-1px);box-shadow:0 10px 24px var(--focus-ring);}
.login-submit:focus-visible{outline:0;box-shadow:0 0 0 3px var(--focus-ring);}
.login-alert{display:flex;align-items:flex-start;gap:9px;border:1px solid var(--critical);border-radius:12px;background:var(--critical-soft);color:var(--critical);padding:11px 13px;font-size:13px;font-weight:500;line-height:1.4;}
.login-alert i{margin-top:1px;}

/* Pulse ledger — signature element */
.pulse{background:var(--surface);border:1px solid var(--hairline);border-radius:16px;padding:22px 8px 0;margin-bottom:26px;overflow:hidden;}
.pulse-head{display:flex;justify-content:space-between;align-items:baseline;padding:0 22px 16px;}
.pulse-head h3{margin:0;font-size:14px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;}
.pulse-head span{font-size:12px;color:var(--muted);}
.ledger{display:grid;grid-template-columns:repeat(6,1fr);position:relative;}
.ledger::before{content:"";position:absolute;top:12px;left:0;right:0;height:2px;background:var(--hairline);}
.stage{padding:0 20px 24px;position:relative;border-left:1px solid var(--hairline);}
.stage:first-child{border-left:none;}
.stage .tick{width:9px;height:9px;border-radius:50%;background:var(--surface);border:2px solid var(--tick,var(--muted));position:absolute;top:8px;left:-5.5px;}
.stage .num{font-family:'Space Grotesk';font-size:30px;font-weight:700;margin:20px 0 2px;line-height:1;}
.stage .lbl{font-size:12.5px;color:var(--muted);font-weight:500;}
.stage .trend{font-size:11px;margin-top:6px;font-weight:600;}
.stage[data-tone="total"]{--tick:var(--ink);}
.stage[data-tone="new"]{--tick:var(--blue);}
.stage[data-tone="progress"]{--tick:var(--amber);}
.stage[data-tone="pending"]{--tick:var(--amber);}
.stage[data-tone="resolved"]{--tick:var(--good);}
.stage[data-tone="new"] .num{color:var(--blue);}
.stage[data-tone="resolved"] .num{color:var(--good);}

/* Charts grid */
.grid{display:grid;grid-template-columns:1.1fr 1fr 1.2fr;gap:18px;margin-bottom:26px;}
.dash-card,
.card{
    background:var(--surface);
    border:1px solid var(--hairline);
    border-radius:16px;
    padding:20px 22px 22px;
}
.pulse,.dash-card,.card,.panel,.table-card,.who .pill,.logout,.language-form,.theme-toggle,.notification-item,.timeline-item,.filter-form select,.filter-form input,.stacked-form select,.stacked-form input,.stacked-form textarea,.panel-shell .form-control,.panel-shell .form-select{transition:background-color .25s ease,color .25s ease,border-color .25s ease,box-shadow .25s ease;}
.dash-card h3,
.card h3{margin:0 0 16px;font-size:14px;font-weight:600;}
.dash-card h3 .sub,
.card h3 .sub{color:var(--muted);font-weight:400;font-size:12px;display:block;margin-top:2px;}

.legend{display:flex;flex-wrap:wrap;gap:10px 14px;margin-top:14px;font-size:12px;color:var(--muted);}
.legend span{display:inline-flex;align-items:center;gap:6px;}
.legend i{width:8px;height:8px;border-radius:2px;display:inline-block;}

.dashboard-chart-card{display:grid;grid-template-rows:auto 1fr auto;min-height:300px;}
.chart-card__stage{min-height:190px;display:flex;align-items:center;justify-content:center;padding:8px 0;}
.chart-canvas-box{position:relative;min-width:0;}
.chart-canvas-box--doughnut{width:178px;height:178px;max-width:100%;}
.chart-canvas-box--bar{width:100%;height:184px;max-width:360px;}
.chart-canvas-box canvas{display:block;width:100%!important;height:100%!important;}
.donut-center{position:absolute;inset:50% auto auto 50%;transform:translate(-50%,-50%);text-align:center;pointer-events:none;}
.donut-center b{font-family:'Space Grotesk';font-size:22px;display:block;}
.donut-center span{font-size:11px;color:var(--muted);}
.chart-card__footer{min-height:34px;margin-top:0;align-content:center;}
.chart-card__footer--spacer{visibility:hidden;}

.created-chart-wrap{position:relative;min-width:0;}
.created-bar-chart{display:block;width:100%;height:auto;min-height:180px;overflow:visible;}
.created-chart__grid-line{stroke:var(--hairline);stroke-width:1;vector-effect:non-scaling-stroke;}
.created-chart__axis-line{stroke:var(--muted);stroke-width:1;vector-effect:non-scaling-stroke;opacity:.6;}
.created-chart__tick,.created-chart__date,.created-chart__axis-label{fill:var(--muted);font-family:'IBM Plex Mono',monospace;}
.created-chart__tick{font-size:9px;}
.created-chart__date{font-size:9.5px;}
.created-chart__axis-label{font-family:'Inter',sans-serif;font-size:9px;font-weight:600;letter-spacing:.02em;}
.created-chart__value{fill:var(--ink);font-family:'Space Grotesk',sans-serif;font-size:10px;font-weight:700;}
.created-chart__bar{fill:var(--accent);transition:fill .15s ease,opacity .15s ease;}
.created-chart__bar-hit{fill:transparent;cursor:pointer;}
.created-chart__bar-group:focus{outline:none;}
.created-chart__bar-group:hover .created-chart__bar,.created-chart__bar-group:focus .created-chart__bar{fill:var(--amber);}
.created-chart-tooltip{position:absolute;z-index:4;min-width:132px;transform:translate(-50%,-100%);pointer-events:none;border:1px solid var(--hairline);border-radius:10px;background:var(--surface);color:var(--ink);padding:9px 11px;box-shadow:0 10px 28px var(--hover-shadow);font-size:11px;line-height:1.35;white-space:nowrap;}
.created-chart-tooltip[hidden]{display:none;}
.created-chart-tooltip strong,.created-chart-tooltip span{display:block;}
.created-chart-tooltip strong{margin-bottom:2px;font-size:11.5px;font-weight:600;}
.created-chart-tooltip span{color:var(--muted);}
.created-chart-tooltip b{color:var(--accent);font-family:'IBM Plex Mono',monospace;font-size:11.5px;}

/* Top support agents */
.top-agents-card{min-width:0;}
.top-agents-card h3{position:relative;padding-right:28px;}
.score-help{position:absolute;top:0;right:0;width:22px;height:22px;display:inline-flex;align-items:center;justify-content:center;border-radius:50%;color:var(--muted);cursor:help;outline:0;transition:color .15s ease,background-color .15s ease;}
.score-help:hover,.score-help:focus-visible{color:var(--accent);background:var(--accent-soft);}
.score-help::after{content:attr(data-tooltip);position:absolute;z-index:8;right:0;top:calc(100% + 9px);width:240px;max-width:calc(100vw - 64px);padding:9px 11px;border:1px solid var(--hairline);border-radius:9px;background:var(--surface);color:var(--ink);box-shadow:0 10px 28px var(--hover-shadow);font-family:'Inter',sans-serif;font-size:11px;font-weight:500;line-height:1.4;text-transform:none;letter-spacing:0;opacity:0;visibility:hidden;transform:translateY(-3px);pointer-events:none;transition:opacity .15s ease,transform .15s ease,visibility .15s ease;}
.score-help:hover::after,.score-help:focus-visible::after{opacity:1;visibility:visible;transform:translateY(0);}
.top-agents-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;}
.top-agent{--rank-accent:var(--accent);--rank-soft:var(--accent-soft);min-width:0;display:grid;grid-template-columns:30px 36px minmax(0,1fr) auto;grid-template-rows:auto auto;align-items:center;column-gap:10px;row-gap:5px;padding:9px 8px;border-bottom:1px solid var(--hairline);border-radius:10px;transition:background-color .2s ease,border-color .2s ease;}
.top-agent:last-child{border-bottom-color:transparent;}
.top-agent:hover{background:var(--surface-subtle);}
.top-agent--rank-1{--rank-accent:var(--rank-gold);--rank-soft:var(--rank-gold-soft);background:linear-gradient(90deg,var(--rank-soft),transparent 78%);}
.top-agent--rank-2{--rank-accent:var(--rank-silver);--rank-soft:var(--rank-silver-soft);}
.top-agent--rank-3{--rank-accent:var(--rank-bronze);--rank-soft:var(--rank-bronze-soft);}
.top-agent--rank-2:hover,.top-agent--rank-3:hover{background:linear-gradient(90deg,var(--rank-soft),transparent 78%);}
.top-agent__rank{grid-row:1 / span 2;width:30px;height:24px;border-radius:7px;display:flex;align-items:center;justify-content:center;background:var(--rank-soft);color:var(--rank-accent);font-family:'IBM Plex Mono',monospace;font-size:10.5px;font-weight:700;}
.top-agent__avatar{grid-row:1 / span 2;width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;overflow:hidden;background:var(--blue-soft);color:var(--blue);font-family:'Space Grotesk',sans-serif;font-size:12px;font-weight:700;letter-spacing:.04em;}
.top-agent__avatar img{display:block;width:100%;height:100%;object-fit:cover;}
.top-agent__identity{min-width:0;display:grid;grid-template-columns:minmax(0,1fr);gap:1px;}
.top-agent__identity strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;font-weight:600;color:var(--ink);}
.top-agent__identity span{font-size:10.5px;color:var(--muted);}
.top-agent__result{display:flex;flex-direction:column;align-items:flex-end;line-height:1.05;white-space:nowrap;}
.top-agent__score{display:flex;align-items:baseline;gap:3px;}
.top-agent__score strong{font-family:'Space Grotesk',sans-serif;font-size:17px;color:var(--rank-accent);}
.top-agent__score span,.top-agent__tickets{font-size:9.5px;color:var(--muted);}
.top-agent__tickets{margin-top:3px;}
.top-agent__breakdown{grid-column:3 / 5;display:flex;align-items:center;gap:4px;min-width:0;flex-wrap:wrap;}
.top-agent__priority{display:inline-flex;align-items:center;gap:3px;border-radius:5px;background:var(--surface-subtle);padding:2px 4px;color:var(--muted);font-size:8.5px;line-height:1.2;white-space:nowrap;}
.top-agent__priority i{width:5px;height:5px;border-radius:50%;background:currentColor;}
.top-agent__priority b{font-family:'IBM Plex Mono',monospace;font-size:9px;color:var(--ink);}
.top-agent__priority--critical{background:var(--priority-critical-soft);color:var(--priority-critical);}
.top-agent__priority--high{background:var(--priority-high-soft);color:var(--priority-high);}
.top-agent__priority--normal{background:var(--priority-normal-soft);color:var(--priority-normal);}
.top-agent__priority--low{background:var(--priority-low-soft);color:var(--priority-low);}
.top-agents-empty{border:1px dashed var(--hairline);border-radius:10px;padding:22px 12px;text-align:center;color:var(--muted);font-size:12px;}

/* Table */
.table-card{background:var(--surface);border:1px solid var(--hairline);border-radius:16px;padding:22px 22px 8px;}
.table-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;}
.table-head h3{margin:0;font-size:16px;font-weight:600;}
.view-all{font-size:13px;color:var(--accent);text-decoration:none;font-weight:600;border:1px solid var(--accent-soft);background:var(--accent-soft);padding:7px 16px;border-radius:30px;transition:all .15s;}
.view-all:hover{background:var(--accent);color:var(--surface);}
.latest-tickets-table-wrap{width:100%;overflow-x:auto;scrollbar-width:thin;scrollbar-color:var(--hairline) transparent;}
.ticket-list-table{width:100%;min-width:900px;border-collapse:collapse;margin:10px 0 0;}
.ticket-list-table th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink);font-weight:700;padding:10px 10px 11px;border-bottom:1px solid var(--table-header-border);background:transparent;}
.ticket-list-table td{padding:14px 10px;border-bottom:1px solid var(--hairline);font-size:13.5px;background:transparent;color:var(--ink);}
.ticket-selection-cell{width:42px;min-width:42px;padding-right:4px!important;text-align:center!important;}
.ticket-selection-checkbox{width:17px;height:17px;margin:0;vertical-align:middle;accent-color:var(--accent);cursor:pointer;}
.ticket-selection-checkbox:focus-visible{outline:2px solid var(--accent);outline-offset:2px;}
.ticket-bulk-form{margin:0;}
.ticket-bulk-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px;padding:14px 16px;border:1px solid color-mix(in srgb,var(--accent) 28%,var(--hairline));border-radius:14px;background:var(--surface);box-shadow:0 8px 24px var(--panel-shadow);animation:ticket-bulk-toolbar-in .16s ease-out;}
.ticket-bulk-toolbar[hidden]{display:none;}
.ticket-bulk-toolbar__count{flex:0 0 auto;color:var(--accent);font-family:'Space Grotesk',sans-serif;font-size:13px;font-weight:700;white-space:nowrap;}
.ticket-bulk-toolbar__actions{display:flex;align-items:center;justify-content:flex-end;gap:9px;flex-wrap:wrap;min-width:0;}
.ticket-bulk-control{display:flex;align-items:center;gap:7px;min-width:0;}
.ticket-bulk-control select{width:auto;min-width:150px;height:34px;padding:4px 30px 4px 10px;border:1px solid var(--hairline);border-radius:8px;background-color:var(--input-bg);color:var(--ink);font-size:12px;}
.ticket-list-panel{margin-bottom:0;}
@keyframes ticket-bulk-toolbar-in{from{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}
.ticket-list-table tr:last-child td{border-bottom:none;}
.ticket-list-table .ref a{color:var(--accent);font-weight:600;text-decoration:none;}
.ticket-list-table .ref a:hover{text-decoration:underline;}
.ref{color:var(--accent);font-weight:600;text-decoration:none;}
.ref:hover{text-decoration:underline;}
.status{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;}
.status i{width:7px;height:7px;border-radius:50%;}
.status-new i{background:var(--blue);}
.status-new{color:var(--blue);}
.status-in_progress i{background:var(--amber);}
.status-in_progress{color:var(--amber);}
.status-pending i{background:var(--amber);}
.status-pending{color:var(--amber);}
.status-resolved i{background:var(--good);}
.status-resolved{color:var(--good);}
.updated{color:var(--muted);font-family:'IBM Plex Mono';font-size:12.5px;}
.latest-agent{display:inline-flex;align-items:center;gap:8px;min-width:0;white-space:nowrap;color:var(--ink);font-weight:500;}
.latest-agent__avatar{display:inline-flex;align-items:center;justify-content:center;flex:0 0 26px;width:26px;height:26px;border-radius:8px;background:var(--blue-soft);color:var(--blue);font-family:'Space Grotesk',sans-serif;font-size:10px;font-weight:700;letter-spacing:.03em;}
.latest-agent__avatar .bi{font-size:13px;line-height:1;}
.latest-agent__name{display:block;max-width:150px;overflow:hidden;text-overflow:ellipsis;}
.latest-agent--unassigned{color:var(--muted);font-weight:400;}
.latest-agent--unassigned .latest-agent__avatar{background:var(--hairline);color:var(--muted);}

/* Alerts */
.alert { padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; font-size: 14px; font-weight: 500; }
.alert-success { background: var(--good-soft); color: var(--good); border: 1px solid var(--good); }
.alert-error { background: var(--critical-soft); color: var(--critical); border: 1px solid var(--critical); }
.alert-info { background: var(--blue-soft); color: var(--blue); border: 1px solid var(--blue); }

/* Legacy support for other pages */
.panel {
    background: var(--surface);
    border: 1px solid var(--hairline);
    border-radius: 16px;
    padding: 24px;
    box-shadow: 0 4px 20px var(--panel-shadow);
    margin-bottom: 24px;
}
.panel-heading {
    display: flex; justify-content: space-between; align-items: center; margin-bottom: 20px;
}
.panel h2 {
    font-size: 18px; margin: 0 0 20px; font-weight: 600; font-family: 'Space Grotesk', sans-serif;
}
.badge {
    border-radius: 999px;
    font-weight: 600;
    padding: 6px 12px;
    font-size: 12px;
    letter-spacing: 0.3px;
}
.priority-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 74px;
    padding: 5px 11px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    line-height: 1.25;
    letter-spacing: 0.2px;
    white-space: nowrap;
}
.priority-critical { background: var(--priority-critical-soft); color: var(--priority-critical); }
.priority-high { background: var(--priority-high-soft); color: var(--priority-high); }
.priority-normal { background: var(--priority-normal-soft); color: var(--priority-normal); }
.priority-low { background: var(--priority-low-soft); color: var(--priority-low); }
.status-new { background: var(--blue-soft); color: var(--blue); }
.status-in_progress { background: var(--amber-soft); color: var(--amber); }
.status-pending { background: var(--amber-soft); color: var(--amber); }
.status-resolved { background: var(--good-soft); color: var(--good); }

/* Page shell improvements */
.panel-shell {
    padding: 22px 24px;
}
.panel-copy {
    margin: 4px 0 0;
    color: var(--muted);
    font-size: 13px;
}

/* Settings hub */
.settings-grid{
    display:grid;
    grid-template-columns:repeat(2,minmax(0,1fr));
    gap:18px;
    align-items:stretch;
}
.settings-card{
    min-width:0;
    min-height:148px;
    display:grid;
    grid-template-columns:48px minmax(0,1fr) 24px;
    align-items:center;
    gap:16px;
    padding:22px;
    background:var(--surface);
    border:1px solid var(--hairline);
    border-radius:16px;
    box-shadow:0 4px 20px var(--panel-shadow);
    color:var(--ink);
    cursor:pointer;
    text-decoration:none;
    transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease,background-color .25s ease;
}
.settings-card:hover{
    border-color:color-mix(in srgb,var(--accent) 34%,var(--hairline));
    box-shadow:0 10px 28px var(--hover-shadow);
    color:var(--ink);
    transform:translateY(-3px);
}
.settings-card:focus-visible{
    outline:3px solid color-mix(in srgb,var(--accent) 34%,transparent);
    outline-offset:3px;
    border-color:var(--accent);
}
.settings-card__icon{
    width:48px;
    height:48px;
    display:inline-flex;
    align-items:center;
    justify-content:center;
    border-radius:14px;
    background:var(--accent-soft);
    color:var(--accent);
    font-size:21px;
    transition:transform .18s ease,background-color .25s ease;
}
.settings-card:hover .settings-card__icon{
    transform:scale(1.04);
}
.settings-card__copy{
    min-width:0;
    display:flex;
    flex-direction:column;
    gap:6px;
}
.settings-card__copy strong{
    color:var(--ink);
    font-family:'Space Grotesk',sans-serif;
    font-size:18px;
    font-weight:700;
}
.settings-card__copy span{
    color:var(--muted);
    font-size:13px;
    line-height:1.55;
}
.settings-card__arrow{
    color:var(--muted);
    font-size:19px;
    transition:color .18s ease,transform .18s ease;
}
.settings-card:hover .settings-card__arrow{
    color:var(--accent);
    transform:translateX(3px);
}
.settings-card__list{
    display:grid;
    grid-template-columns:repeat(3,minmax(0,1fr));
    gap:8px;
    margin:0;
    padding:0;
    list-style:none;
}
.settings-card__list li{
    min-width:0;
    display:flex;
    align-items:center;
    gap:6px;
    color:var(--muted);
    font-size:11.5px;
    line-height:1.4;
}
.settings-card__list li .bi{
    flex:0 0 auto;
    color:var(--good);
}
.settings-card__list--compact{
    grid-template-columns:repeat(2,minmax(0,1fr));
}
.settings-card__list--compact li::before{
    content:"";
    width:5px;
    height:5px;
    flex:0 0 auto;
    border-radius:50%;
    background:var(--accent);
}
.settings-card__note{
    display:flex;
    align-items:flex-start;
    gap:8px;
    margin:0;
    padding:10px 12px;
    border-radius:10px;
    background:var(--surface-subtle);
    color:var(--muted);
    font-size:11.5px;
    line-height:1.45;
}
.settings-card__actions{
    display:flex;
    flex-wrap:wrap;
    align-items:center;
    gap:8px;
    margin-top:auto;
    padding-top:2px;
}
.settings-card__restricted{
    display:inline-flex;
    align-items:center;
    gap:7px;
    color:var(--muted);
    font-size:12px;
    font-weight:600;
}
.settings-toolbar{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:16px;}
.settings-toolbar form{margin:0;}
.settings-security-note{display:flex;align-items:flex-start;gap:13px;margin-bottom:18px;padding:15px 17px;border:1px solid var(--description-border);border-radius:13px;background:var(--accent-soft);color:var(--ink);}
.settings-security-note>i{display:flex;align-items:center;justify-content:center;flex:0 0 34px;width:34px;height:34px;border-radius:9px;background:var(--surface);color:var(--accent);font-size:16px;}
.settings-security-note strong{display:block;margin-bottom:3px;font-size:13px;}
.settings-security-note p{margin:0;color:var(--muted);font-size:12px;line-height:1.5;}
.settings-security-note--inline{margin:0 0 18px;background:var(--surface-subtle);}
.settings-table td>small,.settings-table td>strong{display:block;}
.settings-table td>small{margin-top:3px;color:var(--muted);font-size:11px;}
.settings-table code{color:var(--accent);font-family:'IBM Plex Mono',monospace;font-size:11.5px;word-break:break-all;}
.settings-protected-badge{display:inline-flex;align-items:center;gap:4px;margin-top:6px;padding:3px 7px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;}
.settings-matrix-wrap{max-height:640px;border:1px solid var(--hairline);border-radius:12px;}
.settings-matrix{margin:0;min-width:780px;}
.settings-matrix thead th{position:sticky;top:0;z-index:2;background:var(--surface);}
.settings-matrix th:first-child,.settings-matrix td:first-child{position:sticky;left:0;z-index:1;min-width:260px;background:var(--surface);}
.settings-matrix thead th:first-child{z-index:3;}
.settings-matrix td small{display:block;margin-top:2px;color:var(--muted);font-family:'IBM Plex Mono',monospace;font-size:9px;}
.settings-matrix th:not(:first-child){min-width:120px;text-align:center;white-space:normal;}
.settings-matrix__empty{color:var(--hairline);}
.settings-form-panel{max-width:1040px;margin-inline:auto;}
.settings-native-form{display:grid;gap:0;}
.settings-form-section{padding:0 0 26px;margin-bottom:26px;border-bottom:1px solid var(--hairline);}
.settings-form-section--last{margin-bottom:0;border-bottom:0;}
.settings-form-section__heading{display:flex;align-items:flex-start;gap:12px;margin-bottom:18px;}
.settings-form-section__heading>i{display:flex;align-items:center;justify-content:center;flex:0 0 38px;width:38px;height:38px;border-radius:10px;background:var(--accent-soft);color:var(--accent);font-size:17px;}
.settings-form-section__heading h2{margin:0 0 3px;font-size:16px;}
.settings-form-section__heading p{margin:0;color:var(--muted);font-size:12px;line-height:1.45;}
.settings-fields-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;}
.settings-checkbox-field{display:flex;align-items:center;gap:10px;min-height:48px;padding:12px 14px;border:1px solid var(--hairline);border-radius:11px;background:var(--surface-subtle);}
.settings-checkbox-field label{margin:0;flex:1;order:2;}
.settings-checkbox-field input{order:1;flex:0 0 auto;}
.settings-checkbox-field .errorlist,.settings-checkbox-field small{order:3;width:100%;}
.settings-permission-picker{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;max-height:520px;padding:12px;overflow:auto;border:1px solid var(--hairline);border-radius:12px;background:var(--surface-subtle);}
.settings-permission-option{display:flex;align-items:flex-start;gap:9px;margin:0;padding:9px 10px;border:1px solid transparent;border-radius:9px;color:var(--ink);font-size:11.5px;line-height:1.35;cursor:pointer;transition:background-color .15s ease,border-color .15s ease;}
.settings-permission-option:hover{border-color:var(--hairline);background:var(--surface);}
.settings-permission-option input{margin-top:2px;accent-color:var(--accent);}
.settings-token-result{max-width:720px;margin-inline:auto;text-align:center;}
.settings-token-result__icon{width:58px;height:58px;margin:0 auto 14px;display:flex;align-items:center;justify-content:center;border-radius:16px;background:var(--good-soft);color:var(--good);font-size:25px;}
.settings-token-result h2{margin:0 0 7px;font-size:20px;}
.settings-token-result>p{color:var(--muted);font-size:13px;}
.settings-token-result>label{display:block;margin:20px 0 7px;color:var(--muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;}
.settings-token-value{padding:16px;border:1px solid var(--hairline);border-radius:12px;background:var(--surface-subtle);overflow:auto;}
.settings-token-value code{color:var(--ink);font-family:'IBM Plex Mono',monospace;font-size:13px;white-space:nowrap;}
.settings-token-owner{margin:12px 0 20px!important;}
.settings-status-summary{display:flex;align-items:center;gap:7px;flex-wrap:wrap;}
.settings-status-summary span{padding:5px 9px;border-radius:999px;background:var(--surface-subtle);color:var(--muted);font-size:10.5px;font-weight:600;}
.settings-error-copy{display:block;max-width:280px;margin-top:4px;color:var(--critical)!important;white-space:normal;overflow-wrap:anywhere;}
.settings-tabs{display:flex;gap:5px;margin-bottom:16px;padding:5px;border:1px solid var(--hairline);border-radius:12px;background:var(--surface);width:max-content;max-width:100%;overflow:auto;}
.settings-tabs a{padding:8px 13px;border-radius:8px;color:var(--muted);font-size:12.5px;font-weight:600;text-decoration:none;white-space:nowrap;}
.settings-tabs a:hover,.settings-tabs a.active{background:var(--accent-soft);color:var(--accent);}
.settings-log-agent{max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.settings-pagination{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:16px;color:var(--muted);font-size:12px;}
.settings-pagination>div{display:flex;gap:7px;}
.settings-current-logo{width:180px;height:70px;margin-bottom:10px;padding:8px;border:1px solid var(--hairline);border-radius:10px;background:var(--surface-subtle);}
.settings-current-logo img{width:100%;height:100%;object-fit:contain;}
.ticket-list-actions{display:flex;justify-content:flex-end;margin-bottom:14px;}

/* Administrator ticket creation */
.ticket-create-panel{max-width:1040px;margin-inline:auto;}
.ticket-create-form{display:grid;gap:24px;}
.ticket-create-section{padding-bottom:24px;border-bottom:1px solid var(--hairline);}
.ticket-create-section--last{padding-bottom:0;border-bottom:0;}
.ticket-create-section__heading{margin-bottom:16px;}
.ticket-create-section__heading h2{margin:0;font-size:16px;}
.ticket-create-field label{display:block;margin-bottom:7px;color:var(--muted);font-size:12px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;}
.ticket-create-field textarea{resize:vertical;min-height:132px;}
.ticket-create-field small{display:block;margin-top:6px;color:var(--muted);font-size:11.5px;}
.ticket-create-field .errorlist,.ticket-create-form > .errorlist{list-style:none;margin:6px 0 0;padding:0;color:var(--critical);font-size:12px;font-weight:600;}
.ticket-create-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding-top:2px;}
.multi-upload{display:grid;gap:12px;}
.multi-upload-input{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important;}
.ticket-create-field .multi-upload-dropzone{min-height:150px;margin:0;padding:24px;display:flex;align-items:center;justify-content:center;gap:16px;border:1.5px dashed var(--muted);border-radius:14px;background:var(--surface-subtle);color:var(--ink);font-size:13px;font-weight:500;letter-spacing:0;text-align:left;text-transform:none;cursor:pointer;transition:border-color .18s ease,background-color .18s ease,box-shadow .18s ease;}
.multi-upload-dropzone:hover,.multi-upload-dropzone:focus-visible,.multi-upload-dropzone.is-dragover{border-color:var(--accent);background:var(--accent-soft);box-shadow:0 0 0 3px var(--focus-ring);outline:0;}
.multi-upload-dropzone__icon{width:48px;height:48px;display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;border-radius:13px;background:var(--accent-soft);color:var(--accent);font-size:24px;}
.multi-upload-dropzone__copy{display:grid;gap:3px;min-width:0;flex:1;}
.multi-upload-dropzone__copy strong{font-size:14px;font-weight:600;color:var(--ink);}
.ticket-create-field .multi-upload-dropzone__copy small{margin:0;display:block;color:var(--muted);font-size:12px;font-weight:400;text-transform:none;}
.multi-upload-toolbar{min-height:30px;display:flex;align-items:center;justify-content:space-between;gap:12px;color:var(--muted);font-size:12px;}
.ticket-create-field .multi-upload-add{margin:0;display:inline-flex;align-items:center;gap:6px;color:var(--accent);font-size:12px;font-weight:600;letter-spacing:0;text-transform:none;cursor:pointer;}
.multi-upload-add:hover{color:var(--amber);}
.multi-upload-add[hidden],.multi-upload-list[hidden]{display:none;}
.multi-upload-list{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;}
.multi-upload-item{min-width:0;display:grid;grid-template-columns:46px minmax(0,1fr) 32px;align-items:center;gap:10px;padding:10px;border:1px solid var(--hairline);border-radius:12px;background:var(--surface-subtle);}
.multi-upload-item__preview{width:46px;height:46px;display:flex;align-items:center;justify-content:center;border-radius:9px;overflow:hidden;background:var(--accent-soft);color:var(--accent);font-size:20px;}
.multi-upload-item__preview img{width:100%;height:100%;display:block;object-fit:cover;}
.multi-upload-item__details{min-width:0;display:grid;gap:3px;}
.multi-upload-item__details strong{overflow:hidden;color:var(--ink);font-size:12.5px;font-weight:600;text-overflow:ellipsis;white-space:nowrap;}
.ticket-create-field .multi-upload-item__details small{margin:0;color:var(--muted);font-size:11px;}
.multi-upload-item__remove{width:30px;height:30px;border:0;border-radius:8px;background:transparent;color:var(--muted);cursor:pointer;transition:background-color .15s ease,color .15s ease;}
.multi-upload-item__remove:hover,.multi-upload-item__remove:focus-visible{background:var(--critical-soft);color:var(--critical);outline:0;}
.history-entry-copy{display:flex;min-width:0;flex-direction:column;gap:2px;}
.history-entry-copy small{color:var(--muted);font-size:11px;}
.master-data-actions{display:flex;justify-content:flex-end;margin-bottom:14px;}
.master-data-compact{max-width:780px;}
.master-data-table th{color:var(--muted);font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;white-space:nowrap;}
.master-data-table td{padding-top:14px;padding-bottom:14px;vertical-align:middle;}
.master-data-address{max-width:320px;white-space:normal;overflow-wrap:anywhere;}
.master-data-row-actions{white-space:nowrap;}
.master-data-row-actions .btn + .btn{margin-left:6px;}
.master-data-form-panel{max-width:680px;margin-inline:auto;}
.user-form-panel{max-width:960px;margin-inline:auto;padding:0;overflow:hidden;}
.user-form{display:grid;}
.user-form-alert{display:flex;align-items:flex-start;gap:10px;margin:24px 28px 0;padding:13px 15px;border:1px solid var(--critical);border-radius:12px;background:var(--critical-soft);color:var(--critical);font-size:13px;}
.user-form-alert .errorlist{list-style:none;margin:0;padding:0;}
.user-form-section{display:grid;grid-template-columns:minmax(190px,230px) minmax(0,1fr);gap:38px;padding:28px;border-bottom:1px solid var(--hairline);}
.user-form-section--last{border-bottom:0;}
.user-form-section__heading{display:flex;align-items:flex-start;gap:12px;}
.user-form-section__icon{width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;border-radius:10px;background:var(--accent-soft);color:var(--accent);font-size:16px;}
.user-form-section__heading h2{margin:1px 0 5px;font-size:16px;font-weight:600;color:var(--ink);}
.user-form-section__heading p{margin:0;color:var(--muted);font-size:12px;line-height:1.5;}
.user-form-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:20px;}
.user-form-field{min-width:0;}
.user-form-field--wide{grid-column:1/-1;}
.user-form-field label,.user-account-toggle label{display:block;margin-bottom:7px;color:var(--ink);font-size:12.5px;font-weight:600;}
.user-form-field .form-control,.user-form-field .form-select{min-height:46px;padding:10px 13px;border-radius:11px;font-size:13.5px;box-shadow:none;}
.user-form-field .form-control:hover,.user-form-field .form-select:hover{border-color:var(--muted);}
.user-form-field small,.user-account-toggle small{display:block;margin-top:6px;color:var(--muted);font-size:11.5px;line-height:1.45;}
.user-form-label{display:block;margin-bottom:7px;color:var(--ink);font-size:12.5px;font-weight:600;}
.user-role-checkboxes{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;}
.user-role-checkbox{display:flex!important;align-items:center;gap:9px;margin:0!important;padding:12px 13px;border:1px solid var(--hairline);border-radius:11px;background:var(--surface-subtle);cursor:pointer;}
.user-role-checkbox input{width:17px;height:17px;accent-color:var(--accent);}
.user-role-checkbox:has(input:checked){border-color:var(--accent);background:var(--accent-soft);}
.user-form-field.has-error .form-control,.user-form-field.has-error .form-select{border-color:var(--critical);box-shadow:0 0 0 3px var(--critical-soft);}
.user-field-error{margin-top:6px;color:var(--critical);font-size:12px;font-weight:600;line-height:1.4;}
.user-account-toggle{grid-column:1/-1;min-height:70px;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:14px 16px;border:1px solid var(--hairline);border-radius:12px;background:var(--surface-subtle);}
.user-account-toggle label{margin:0;}
.user-account-toggle small{margin-top:3px;}
.user-toggle-input{width:42px!important;height:24px!important;flex:0 0 auto;appearance:none;border:1px solid var(--hairline);border-radius:999px;background:var(--muted);position:relative;cursor:pointer;transition:background-color .18s ease,border-color .18s ease,box-shadow .18s ease;}
.user-toggle-input::before{content:"";position:absolute;width:18px;height:18px;left:2px;top:2px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.2);transition:transform .18s ease;}
.user-toggle-input:checked{border-color:var(--accent);background:var(--accent);}
.user-toggle-input:checked::before{transform:translateX(18px);}
.user-toggle-input:focus-visible{outline:0;box-shadow:0 0 0 3px var(--focus-ring);}
.user-password-help{margin-top:8px;border-radius:9px;color:var(--muted);font-size:11.5px;}
.user-password-help summary{display:inline-flex;align-items:center;gap:6px;color:var(--accent);font-weight:600;cursor:pointer;list-style:none;}
.user-password-help summary::-webkit-details-marker{display:none;}
.user-password-help > div{margin-top:8px;padding:10px 12px;border:1px solid var(--hairline);border-radius:9px;background:var(--surface-subtle);line-height:1.45;}
.user-password-help ul{margin:0;padding-left:17px;}
.user-password-help li+li{margin-top:3px;}
.user-form-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding:20px 28px;background:var(--surface-subtle);border-top:1px solid var(--hairline);}
.user-form-actions .btn{min-width:116px;border-radius:10px;padding:9px 18px;font-size:13px;font-weight:600;}
.master-delete-warning{display:flex;align-items:flex-start;gap:16px;padding:18px;border:1px solid var(--critical);border-radius:14px;background:var(--critical-soft);color:var(--critical);}
.master-delete-warning > i{font-size:22px;line-height:1;}
.master-delete-warning h2{margin:0 0 6px;font-size:18px;color:var(--ink);}
.master-delete-warning p{margin:0;color:var(--ink);font-size:13px;line-height:1.55;}
.master-delete-actions{margin-top:22px;}
.table-pill {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 999px;
    background: var(--accent-soft);
    color: var(--accent);
    font-size: 12px;
    font-weight: 600;
}

/* Notifications */
.notification-list {
    display: grid;
    gap: 12px;
}
.notification-item {
    display: block;
    padding: 16px 18px;
    border: 1px solid var(--hairline);
    border-radius: 16px;
    text-decoration: none;
    color: var(--ink);
    background: linear-gradient(180deg, var(--surface), var(--surface-subtle));
    transition: transform .15s ease, box-shadow .15s ease, border-color .15s ease;
}
.notification-item[role="link"] {
    cursor: pointer;
}
.notification-item[role="link"]:focus-visible {
    outline: 3px solid var(--focus-ring);
    outline-offset: 2px;
}
.notification-item:hover {
    transform: translateY(-1px);
    box-shadow: 0 8px 24px var(--hover-shadow);
    border-color: #d8cec5;
}
.notification-item.unread {
    border-color: var(--accent);
    background: linear-gradient(180deg, var(--surface), var(--accent-soft));
}
.notification-item__meta,
.notification-item__footer {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: center;
}
.notification-item__meta strong {
    font-size: 15px;
}
.notification-item__meta span,
.notification-state {
    font-size: 12px;
    color: var(--muted);
    white-space: nowrap;
}
.notification-item p {
    margin: 10px 0 12px;
    color: var(--ink);
}
.notification-chip {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 999px;
    background: var(--blue-soft);
    color: var(--blue);
    font-size: 12px;
    font-weight: 600;
    text-decoration: none;
}
.empty-state,
.empty-table-state {
    padding: 28px 16px;
    text-align: center;
    color: var(--muted);
}
.empty-state h3 {
    margin: 0 0 8px;
    color: var(--ink);
    font-size: 18px;
}
.empty-state p {
    margin: 0;
}

/* Filters and tables */
.filter-form label {
    display: block;
    margin-bottom: 6px;
    font-size: 12px;
    font-weight: 600;
    color: var(--muted);
    text-transform: uppercase;
    letter-spacing: .04em;
}
.filter-form select,
.filter-form input,
.stacked-form select,
.stacked-form input,
.stacked-form textarea,
.panel-shell .form-control,
.panel-shell .form-select {
    width: 100%;
    border: 1px solid var(--hairline);
    border-radius: 12px;
    background: var(--input-bg);
    color: var(--ink);
    padding: 10px 12px;
    box-shadow: none;
}
.filter-form select:focus,
.filter-form input:focus,
.stacked-form select:focus,
.stacked-form input:focus,
.stacked-form textarea:focus,
.panel-shell .form-control:focus,
.panel-shell .form-select:focus {
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--focus-ring);
}
.users-table td,
.users-table th {
    padding-top: 14px;
    padding-bottom: 14px;
}

/* Ticket detail */
.ticket-layout {
    display: grid;
    grid-template-columns: minmax(250px, 270px) minmax(360px, 1fr) minmax(270px, 290px);
    gap: 16px;
    align-items: start;
}
.ticket-side h2,
.ticket-main h2 {
    margin-bottom: 16px;
    overflow-wrap: anywhere;
    word-break: break-word;
}
.info-list {
    display: grid;
    grid-template-columns: minmax(0, 110px) minmax(0, 1fr);
    gap: 10px 12px;
    margin: 0;
}
.info-list dt {
    color: var(--muted);
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: .04em;
    min-width: 0;
}
.info-list dd {
    margin: 0;
    font-size: 14px;
    min-width: 0;
    overflow-wrap: anywhere;
    word-break: break-word;
}
.info-value {
    display: block;
    min-width: 0;
    overflow-wrap: anywhere;
    word-break: break-word;
    line-height: 1.45;
}
.info-value--email {
    font-family: 'IBM Plex Mono', monospace;
    font-size: 13px;
}
.ticket-info-form {
    display: grid;
    gap: 10px;
}
.info-list--readonly {
    padding-bottom: 12px;
    margin-bottom: 2px;
    border-bottom: 1px solid var(--hairline);
}
.ticket-info-field label {
    display: block;
    margin-bottom: 6px;
    color: var(--muted);
    font-size: 11px;
    font-weight: 600;
    letter-spacing: .04em;
    text-transform: uppercase;
}
.ticket-info-field .form-control,
.ticket-info-field .form-select {
    width: 100%;
    min-width: 0;
    border: 1px solid var(--hairline);
    border-radius: 10px;
    background: var(--input-bg);
    color: var(--ink);
    padding: 8px 10px;
    font-size: 13px;
    box-shadow: none;
}
.ticket-info-field .form-control:focus,
.ticket-info-field .form-select:focus {
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--focus-ring);
}
.ticket-info-field .errorlist {
    margin: 5px 0 0;
    padding: 0;
    list-style: none;
    color: var(--critical);
    font-size: 11px;
}
.ticket-info-save {
    width: 100%;
    margin-top: 2px;
}
.ticket-description-subject {
    display: grid;
    gap: 5px;
    margin-bottom: 18px;
    padding-bottom: 16px;
    border-bottom: 1px solid var(--hairline);
}
.ticket-description-subject .ticket-inline-heading > span {
    color: var(--muted);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: .06em;
    text-transform: uppercase;
}
.ticket-description-subject strong {
    color: var(--ink);
    font-family: 'Space Grotesk', sans-serif;
    font-size: 20px;
    font-weight: 700;
    line-height: 1.3;
    overflow-wrap: anywhere;
}
.ticket-main .ticket-description-title {
    margin-bottom: 12px;
}
.ticket-inline-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}
.ticket-inline-heading h2 {
    margin: 0;
}
.ticket-inline-edit-button {
    display: inline-grid;
    width: 28px;
    height: 28px;
    flex: 0 0 28px;
    place-items: center;
    padding: 0;
    border: 1px solid transparent;
    border-radius: 8px;
    background: transparent;
    color: var(--muted);
    font-size: 13px;
    transition: background-color .15s ease, border-color .15s ease, color .15s ease;
}
.ticket-inline-edit-button:hover,
.ticket-inline-edit-button:focus-visible {
    border-color: var(--hairline);
    background: var(--accent-soft);
    color: var(--accent);
}
.ticket-inline-form {
    display: grid;
    gap: 10px;
}
.ticket-inline-form[hidden] {
    display: none;
}
.ticket-inline-form textarea {
    min-height: 150px;
    resize: vertical;
}
.ticket-inline-actions {
    display: flex;
    gap: 8px;
}
.ticket-inline-feedback,
.ticket-inline-status {
    color: var(--critical);
    font-size: 12px;
}
.ticket-inline-status {
    margin-top: 8px;
}
.description-box {
    padding: 14px 16px;
    border-radius: 12px;
    background: var(--accent-soft);
    border: 1px solid var(--description-border);
    margin: 0;
    line-height: 1.6;
    overflow-wrap: anywhere;
}
.ticket-description-value {
    white-space: pre-wrap;
}
.description-box > :last-child {
    margin-bottom: 0;
}
.history-value-change {
    display: grid;
    gap: 3px;
    margin-top: 5px;
}
.history-value-change small {
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}
.history-value-change small span {
    color: var(--ink);
    font-weight: 600;
}
.ticket-composers {
    display: grid;
    gap: 18px;
    margin-top: 20px;
}
.ticket-composer {
    min-width: 0;
}
.ticket-composer + .ticket-composer {
    padding-top: 18px;
    border-top: 1px solid var(--hairline);
}
.ticket-composer-heading {
    display: block;
    margin-bottom: 12px;
    padding-bottom: 9px;
    border-bottom: 1px solid var(--hairline);
    color: var(--ink);
    font-family: 'Space Grotesk', sans-serif;
    font-size: 14px;
    font-weight: 600;
}
.ticket-composer textarea {
    display: block;
    width: 100%;
    min-height: 128px;
    resize: vertical;
    border: 1px solid var(--hairline);
    border-radius: 12px;
    background: var(--input-bg);
    color: var(--ink);
    padding: 12px 14px;
    line-height: 1.5;
    box-shadow: none;
    transition: border-color .2s ease, box-shadow .2s ease, background-color .25s ease, color .25s ease;
}
.ticket-composer textarea:focus {
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--focus-ring);
    outline: 0;
}
.ticket-composer-actions {
    display: flex;
    justify-content: flex-end;
    margin-top: 10px;
}
.ticket-message-history {
    margin-top: 20px;
    padding-top: 20px;
    border-top: 1px solid var(--hairline);
}
.timeline {
    display: grid;
    gap: 10px;
}
.timeline-item {
    padding: 14px;
    border-radius: 12px;
    border: 1px solid var(--hairline);
    background: var(--surface);
}
.timeline-item .timeline-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 10px;
    color: var(--muted);
    font-size: 12px;
}
.stacked-form {
    display: grid;
    gap: 10px;
}
.ticket-status-panel h2 {
    padding-bottom: 12px;
    border-bottom: 1px solid var(--hairline);
}
.ticket-status-form label {
    color: var(--ink);
    font-size: 12px;
    font-weight: 700;
}
.ticket-status-form select {
    font-weight: 600;
}
.btn-consultation {
    width: 100%;
    border: 1px solid var(--consultation-border);
    background: var(--consultation-soft);
    color: var(--consultation);
    font-weight: 700;
}
.btn-consultation:hover,
.btn-consultation:focus-visible {
    border-color: var(--consultation);
    background: var(--consultation-soft);
    color: var(--consultation);
}
.consultation-dialog-backdrop {
    position: fixed;
    inset: 0;
    z-index: 1050;
    display: grid;
    place-items: center;
    padding: 16px;
    background: rgba(15, 23, 42, .55);
    backdrop-filter: blur(2px);
}
.consultation-dialog-backdrop[hidden] {
    display: none;
}
body.consultation-modal-open {
    overflow: hidden;
}
.consultation-dialog {
    width: min(560px, calc(100vw - 32px));
    padding: 0;
    border: 1px solid var(--hairline);
    border-radius: 16px;
    background: var(--surface);
    color: var(--ink);
    box-shadow: 0 24px 70px rgba(15, 23, 42, .28);
}
.consultation-request-form {
    display: grid;
    gap: 14px;
    padding: 24px;
}
.consultation-request-form > div:not(.consultation-dialog__heading):not(.consultation-dialog__actions) {
    display: grid;
    gap: 7px;
}
.consultation-request-form textarea {
    width: 100%;
    min-height: 130px;
    padding: 11px 12px;
    border: 1px solid var(--hairline);
    border-radius: 9px;
    background: var(--surface);
    color: var(--ink);
}
.consultation-dialog__heading {
    display: flex;
    justify-content: space-between;
    gap: 16px;
}
.consultation-dialog__heading h2 {
    margin: 0 0 5px;
    font-size: 19px;
}
.consultation-dialog__heading p {
    margin: 0;
    color: var(--muted);
    font-size: 13px;
}
.consultation-dialog__close {
    width: 34px;
    height: 34px;
    flex: 0 0 auto;
    border: 0;
    border-radius: 8px;
    background: var(--surface-subtle);
    color: var(--muted);
}
.consultation-dialog__actions {
    display: flex;
    justify-content: flex-end;
    gap: 9px;
    margin-top: 4px;
}
.consultation-workspace {
    display: grid;
    gap: 20px;
}
.consultation-summary-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 14px;
}
.consultation-summary-card {
    display: flex;
    align-items: center;
    gap: 13px;
    min-width: 0;
    padding: 17px 18px;
    border: 1px solid var(--hairline);
    border-radius: 14px;
    background: var(--surface);
    box-shadow: 0 8px 22px var(--panel-shadow);
}
.consultation-summary-icon {
    display: grid;
    width: 38px;
    height: 38px;
    flex: 0 0 auto;
    place-items: center;
    border-radius: 10px;
    font-size: 17px;
}
.consultation-summary-card--pending .consultation-summary-icon { background: var(--amber-soft); color: var(--amber); }
.consultation-summary-card--approved .consultation-summary-icon { background: var(--good-soft); color: var(--good); }
.consultation-summary-card--rejected .consultation-summary-icon { background: var(--critical-soft); color: var(--critical); }
.consultation-summary-card > div:last-child { display: grid; gap: 2px; }
.consultation-summary-card span { color: var(--muted); font-size: 12px; font-weight: 600; }
.consultation-summary-card strong { color: var(--ink); font-family: 'Space Grotesk', sans-serif; font-size: 25px; line-height: 1; }
.consultation-workbench {
    padding: 0;
    overflow: hidden;
}
.consultation-tabs {
    display: flex;
    gap: 24px;
    padding: 0 22px;
    border-bottom: 1px solid var(--hairline);
}
.consultation-tab {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 16px 1px 13px;
    border: 0;
    border-bottom: 2px solid transparent;
    background: transparent;
    color: var(--muted);
    font-size: 13px;
    font-weight: 600;
}
.consultation-tab:hover { color: var(--ink); }
.consultation-tab.is-active { border-bottom-color: var(--accent); color: var(--ink); }
.consultation-tab span {
    min-width: 22px;
    padding: 2px 7px;
    border-radius: 999px;
    background: var(--surface-subtle);
    color: var(--muted);
    font-size: 10px;
    text-align: center;
}
.consultation-tab.is-active span { background: var(--accent-soft); color: var(--accent); }
.consultation-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 18px 22px;
    border-bottom: 1px solid var(--hairline);
}
.consultation-search {
    display: flex;
    align-items: center;
    width: min(420px, 100%);
    gap: 9px;
    padding: 0 12px;
    border: 1px solid var(--hairline);
    border-radius: 9px;
    background: var(--input-bg);
    color: var(--muted);
}
.consultation-search:focus-within {
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--focus-ring);
}
.consultation-search input {
    width: 100%;
    padding: 9px 0;
    border: 0;
    outline: 0;
    background: transparent;
    color: var(--ink);
    font-size: 13px;
}
.consultation-search input::placeholder { color: var(--muted); }
.consultation-status-filters {
    display: flex;
    align-items: center;
    gap: 3px;
    padding: 3px;
    border: 1px solid var(--hairline);
    border-radius: 9px;
    background: var(--surface-subtle);
}
.consultation-status-filters button {
    padding: 6px 10px;
    border: 0;
    border-radius: 6px;
    background: transparent;
    color: var(--muted);
    font-size: 11px;
    font-weight: 600;
    white-space: nowrap;
}
.consultation-status-filters button:hover { color: var(--ink); }
.consultation-status-filters button.is-active {
    background: var(--surface);
    color: var(--ink);
    box-shadow: 0 1px 4px var(--panel-shadow);
}
.consultation-tab-panel { padding: 20px 22px 22px; }
.consultation-card-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}
.consultation-card {
    display: flex;
    min-width: 0;
    min-height: 275px;
    flex-direction: column;
    padding: 18px;
    border: 1px solid var(--hairline);
    border-radius: 13px;
    background: var(--surface);
    transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease;
}
.consultation-card:hover {
    border-color: var(--consultation-border);
    box-shadow: 0 10px 26px var(--hover-shadow);
    transform: translateY(-1px);
}
.consultation-card__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.consultation-card__reference {
    color: var(--accent);
    font-family: 'IBM Plex Mono', monospace;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: .02em;
    text-decoration: none;
}
.consultation-card h3 { margin: 12px 0 10px; font-size: 16px; line-height: 1.35; }
.consultation-card h3 a { color: var(--ink); text-decoration: none; }
.consultation-card__meta {
    display: flex;
    flex-wrap: wrap;
    gap: 7px 15px;
    color: var(--muted);
    font-size: 11px;
}
.consultation-card__meta span { display: inline-flex; align-items: center; gap: 5px; }
.consultation-card__meta strong { color: var(--ink); font-weight: 600; }
.consultation-card__preview {
    display: -webkit-box;
    margin: 15px 0 16px;
    overflow: hidden;
    color: var(--muted);
    font-size: 13px;
    line-height: 1.55;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 3;
}
.consultation-card__decision {
    display: grid;
    gap: 7px;
    margin: 0 0 16px;
    padding: 10px 12px;
    border-radius: 9px;
    background: var(--surface-subtle);
    color: var(--muted);
    font-size: 11px;
}
.consultation-card__decision span { display: flex; align-items: center; gap: 6px; }
.consultation-card__decision p { margin: 0; color: var(--ink); line-height: 1.45; }
.consultation-card__footer {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-top: auto;
    padding-top: 14px;
    border-top: 1px solid var(--hairline);
}
.consultation-card__details {
    color: var(--muted);
    font-size: 11px;
    font-weight: 600;
    text-decoration: none;
    white-space: nowrap;
}
.consultation-card__details:hover { color: var(--accent); }
.consultation-card__actions {
    display: flex;
    gap: 7px;
    margin-left: auto;
}
.consultation-card__actions form { margin: 0; }
.consultation-empty-state {
    grid-column: 1 / -1;
    display: grid;
    justify-items: center;
    padding: 44px 20px;
    text-align: center;
}
.consultation-empty-state[hidden] { display: none; }
.consultation-empty-state svg { width: 112px; height: 82px; margin-bottom: 12px; }
.consultation-empty-state__surface { fill: var(--surface-subtle); stroke: var(--hairline); }
.consultation-empty-state__line { stroke: var(--muted); stroke-linecap: round; stroke-width: 3; opacity: .55; }
.consultation-empty-state__accent { fill: var(--accent-soft); stroke: var(--accent); }
.consultation-empty-state__check { stroke: var(--accent); stroke-linecap: round; stroke-linejoin: round; stroke-width: 2.5; }
.consultation-empty-state h3 { margin: 0 0 6px; color: var(--ink); font-size: 16px; }
.consultation-empty-state p { max-width: 420px; margin: 0; color: var(--muted); font-size: 13px; }
.consultation-status {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 82px;
    padding: 5px 9px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 700;
}
.consultation-status--pending { background: var(--amber-soft); color: var(--amber); }
.consultation-status--approved { background: var(--good-soft); color: var(--good); }
.consultation-status--rejected { background: var(--critical-soft); color: var(--critical); }
.consultation-page-heading > span,
.consultation-section-eyebrow {
    color: var(--muted);
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .09em;
    text-transform: uppercase;
}
.consultation-page-heading > div {
    display: flex;
    align-items: center;
    gap: 12px;
    margin: 4px 0;
}
.consultation-page-heading h1 { margin: 0; }
.consultation-page-heading p { margin: 0; color: var(--muted); }
.consultation-collaboration-layout {
    display: grid;
    grid-template-columns: minmax(0, 2fr) minmax(0, 3fr);
    gap: 18px;
    align-items: start;
}
.consultation-enterprise-card {
    min-width: 0;
    border-radius: 15px;
    box-shadow: 0 10px 28px var(--panel-shadow);
}
.consultation-collaboration-column {
    display: grid;
    min-width: 0;
    gap: 18px;
}
.consultation-section-heading {
    display: flex;
    align-items: center;
    gap: 11px;
    margin-bottom: 20px;
}
.consultation-section-heading h2 {
    margin: 2px 0 0;
    color: var(--ink);
    font-size: 18px;
}
.consultation-section-icon {
    display: grid;
    width: 38px;
    height: 38px;
    flex: 0 0 auto;
    place-items: center;
    border-radius: 10px;
    background: var(--consultation-soft);
    color: var(--consultation);
    font-size: 17px;
}
.consultation-ticket-context {
    display: flex;
    min-width: 0;
    flex-direction: column;
}
.consultation-ticket-fields {
    display: grid;
    min-width: 0;
    gap: 0;
}
.consultation-ticket-field {
    display: grid;
    min-width: 0;
    gap: 5px;
    padding: 12px 0;
    border-bottom: 1px solid var(--hairline);
}
.consultation-ticket-field:first-child { padding-top: 0; }
.consultation-ticket-field > span {
    color: var(--muted);
    font-size: 10px;
    font-weight: 600;
    letter-spacing: .035em;
    text-transform: uppercase;
}
.consultation-ticket-field strong,
.consultation-ticket-field__value {
    min-width: 0;
    color: var(--ink);
    font-size: 13px;
    font-weight: 600;
    line-height: 1.55;
    overflow-wrap: anywhere;
    word-break: normal;
    white-space: normal;
}
.consultation-ticket-field__value { font-weight: 500; }
.consultation-view-ticket {
    align-self: flex-start;
    margin-top: 20px;
}
.consultation-request-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 18px;
    margin: -4px 0 17px;
    color: var(--muted);
    font-size: 11px;
}
.consultation-request-meta span,
.consultation-request-meta time {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.consultation-request-meta strong { color: var(--ink); }
.consultation-chat-bubble {
    position: relative;
    min-width: 0;
    padding: 17px 18px;
    border: 1px solid var(--consultation-border);
    border-radius: 4px 14px 14px 14px;
    background: var(--consultation-soft);
}
.consultation-chat-bubble > span {
    display: block;
    margin-bottom: 8px;
    color: var(--consultation);
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .06em;
    text-transform: uppercase;
}
.consultation-chat-bubble div,
.consultation-chat-bubble p {
    min-width: 0;
    margin: 0;
    color: var(--ink);
    font-size: 14px;
    line-height: 1.65;
    overflow-wrap: anywhere;
    word-break: normal;
}
.consultation-response-form { display: grid; gap: 13px; }
.consultation-response-textarea {
    min-height: 172px;
    resize: vertical;
    line-height: 1.55;
}
.consultation-response-actions {
    display: flex;
    justify-content: flex-end;
    gap: 9px;
}
.consultation-awaiting-response {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 16px;
    border: 1px dashed var(--hairline);
    border-radius: 11px;
    background: var(--surface-subtle);
    color: var(--muted);
}
.consultation-awaiting-response > i { color: var(--amber); font-size: 20px; }
.consultation-awaiting-response div { display: grid; gap: 3px; }
.consultation-awaiting-response strong { color: var(--ink); font-size: 13px; }
.consultation-awaiting-response span { font-size: 12px; }
.consultation-decision-panel {
    display: grid;
    gap: 14px;
    padding: 16px;
    border: 1px solid var(--hairline);
    border-radius: 11px;
    background: var(--surface-subtle);
}
.consultation-decision-panel > div {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.consultation-decision-panel time { color: var(--muted); font-size: 11px; }
.consultation-decision-panel p {
    margin: 0;
    color: var(--ink);
    font-size: 13px;
    line-height: 1.6;
    overflow-wrap: anywhere;
    word-break: normal;
}
.consultation-timeline-card { margin-top: 18px; }
.consultation-timeline {
    position: relative;
    display: grid;
    margin-left: 7px;
}
.consultation-timeline::before {
    content: "";
    position: absolute;
    top: 9px;
    bottom: 9px;
    left: 5px;
    width: 1px;
    background: var(--hairline);
}
.consultation-timeline-event {
    position: relative;
    display: grid;
    min-width: 0;
    gap: 5px;
    padding: 0 0 24px 31px;
}
.consultation-timeline-event:last-child { padding-bottom: 0; }
.consultation-timeline-dot {
    position: absolute;
    top: 5px;
    left: 0;
    width: 11px;
    height: 11px;
    border: 3px solid var(--surface);
    border-radius: 50%;
    background: var(--consultation);
    box-shadow: 0 0 0 1px var(--consultation);
}
.consultation-timeline-event--approved .consultation-timeline-dot { background: var(--good); box-shadow: 0 0 0 1px var(--good); }
.consultation-timeline-event--rejected .consultation-timeline-dot { background: var(--critical); box-shadow: 0 0 0 1px var(--critical); }
.consultation-timeline-event__header {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 14px;
}
.consultation-timeline-event__header strong { color: var(--ink); font-size: 13px; }
.consultation-timeline-event__header time { color: var(--muted); font-size: 11px; white-space: nowrap; }
.consultation-timeline-event > p { margin: 0; color: var(--muted); font-size: 12px; }
.consultation-timeline-comment {
    margin-top: 6px;
    padding: 11px 13px;
    border-radius: 9px;
    background: var(--surface-subtle);
}
.consultation-timeline-comment > span { color: var(--muted); font-size: 10px; font-weight: 700; text-transform: uppercase; }
.consultation-timeline-comment p {
    margin: 4px 0 0;
    color: var(--ink);
    font-size: 12px;
    line-height: 1.55;
    overflow-wrap: anywhere;
    word-break: normal;
}
.ticket-side,
.ticket-main,
.ticket-right {
    min-width: 0;
}
.ticket-right {
    display: grid;
    gap: 16px;
}
.attachment-row,
.history-list > div {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 10px 0;
    border-bottom: 1px solid var(--hairline);
    min-width: 0;
    flex-wrap: wrap;
}
.attachment-row a {
    flex: 1 1 0;
    min-width: 0;
    overflow-wrap: anywhere;
    word-break: break-word;
}
.attachment-list-item {
    display: block;
    padding: 7px 0;
}
.attachment-file-link {
    display: grid;
    grid-template-columns: 38px minmax(0, 1fr);
    align-items: center;
    width: 100%;
    gap: 9px;
    padding: 7px;
    border-radius: 10px;
    color: var(--ink);
    text-decoration: none;
    transition: background-color .2s ease, color .2s ease;
}
.attachment-file-link:hover {
    background: var(--accent-soft);
    color: var(--ink);
}
.attachment-file-link:focus-visible {
    outline: 0;
    box-shadow: 0 0 0 3px var(--focus-ring);
}
.attachment-file-link--image {
    cursor: zoom-in;
}
.attachment-file-link--unavailable {
    color: var(--muted);
}
.attachment-file-link--unavailable:hover {
    background: transparent;
    color: var(--muted);
}
.attachment-file-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 38px;
    height: 38px;
    border-radius: 9px;
    background: var(--accent-soft);
    color: var(--accent);
    font-size: 17px;
}
.attachment-file-copy {
    display: grid;
    gap: 4px;
    min-width: 0;
}
.attachment-file-copy strong {
    overflow: hidden;
    font-size: 12px;
    font-weight: 600;
    line-height: 1.3;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.attachment-file-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
    color: var(--muted);
    font-size: 9px;
    line-height: 1.3;
}
.attachment-file-meta span:first-child {
    flex: 1 1 auto;
    min-width: 0;
}
.attachment-file-meta span:last-child {
    flex: 0 0 auto;
    font-family: 'IBM Plex Mono', monospace;
}
.attachment-row span {
    min-width: 0;
    overflow-wrap: anywhere;
    word-break: break-word;
}
.attachment-row:last-child,
.history-list > div:last-child {
    border-bottom: none;
}
.attachment-upload-form {
    display: grid;
    gap: 10px;
}
.multi-upload--compact {
    gap: 9px;
}
.attachment-upload-trigger {
    width: 100%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    margin: 0;
    cursor: pointer;
}
.attachment-upload-count {
    color: var(--muted);
    font-size: 11px;
}
.attachment-upload-count:empty {
    display: none;
}
.multi-upload--compact .multi-upload-list {
    grid-template-columns: 1fr;
}
.multi-upload--compact .multi-upload-item {
    grid-template-columns: 38px minmax(0, 1fr) 30px;
    gap: 8px;
    padding: 8px;
}
.multi-upload--compact .multi-upload-item__preview {
    width: 38px;
    height: 38px;
    font-size: 17px;
}
.multi-upload--compact .multi-upload-item__details small {
    margin: 0;
    color: var(--muted);
    font-size: 10px;
}
.image-lightbox:not([open]) {
    display: none;
}
.image-lightbox {
    position: fixed;
    inset: 0;
    z-index: 9999;
    display: grid;
    place-items: center;
    width: 100vw;
    height: 100dvh;
    max-width: none;
    max-height: none;
    margin: 0;
    padding: 0;
    overflow: hidden;
    border: 0;
    background: transparent;
    opacity: 0;
    pointer-events: none;
    transition: opacity .22s ease;
}
.image-lightbox.is-open {
    opacity: 1;
    pointer-events: auto;
}
.image-lightbox.is-closing {
    pointer-events: auto;
}
.image-lightbox::backdrop {
    background: rgba(15, 10, 14, .82);
    backdrop-filter: blur(5px);
    opacity: 0;
    transition: opacity .22s ease;
}
.image-lightbox.is-open::backdrop {
    opacity: 1;
}
.image-lightbox__dialog {
    position: relative;
    z-index: 1;
    display: grid;
    grid-template-rows: auto minmax(0, 1fr);
    width: 100vw;
    height: 100dvh;
    min-height: 0;
    overflow: hidden;
    border: 0;
    border-radius: 0;
    background: transparent;
    box-shadow: none;
    opacity: 0;
    transform: scale(.985);
    transition: opacity .22s ease, transform .22s ease;
}
.image-lightbox.is-open .image-lightbox__dialog {
    opacity: 1;
    transform: translateY(0) scale(1);
}
.image-lightbox__toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    min-width: 0;
    padding: 12px 14px 12px 18px;
    border-bottom: 1px solid rgba(255, 255, 255, .13);
    background: rgba(18, 14, 18, .94);
}
.image-lightbox__heading {
    min-width: 0;
    display: grid;
    gap: 2px;
}
.image-lightbox__toolbar h2 {
    min-width: 0;
    margin: 0;
    overflow: hidden;
    color: #fff;
    font-size: 14px;
    font-weight: 600;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.image-lightbox__heading span {
    color: rgba(255, 255, 255, .62);
    font-family: 'IBM Plex Mono', monospace;
    font-size: 10px;
}
.image-lightbox__controls {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-shrink: 0;
}
.image-lightbox__controls button,
.image-lightbox__controls a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 36px;
    height: 36px;
    padding: 0 9px;
    border: 1px solid var(--hairline);
    border-radius: 9px;
    background: rgba(255, 255, 255, .08);
    color: #fff;
    font-size: 13px;
    cursor: pointer;
    text-decoration: none;
    transition: background-color .2s ease, border-color .2s ease, color .2s ease, transform .2s ease;
}
.image-lightbox__controls button:hover:not(:disabled),
.image-lightbox__controls a:hover {
    border-color: var(--accent);
    background: rgba(255, 255, 255, .16);
    color: #fff;
}
.image-lightbox__controls button:focus-visible,
.image-lightbox__controls a:focus-visible {
    outline: 0;
    border-color: var(--accent);
    box-shadow: 0 0 0 3px var(--focus-ring);
}
.image-lightbox__controls button:disabled {
    cursor: not-allowed;
    opacity: .42;
}
.image-lightbox__controls .image-lightbox__zoom-value {
    min-width: 58px;
    font-family: 'IBM Plex Mono', monospace;
}
.image-lightbox__download {
    margin-left: 6px;
}
.image-lightbox__controls .image-lightbox__close {
    background: var(--accent);
    color: var(--on-accent);
}
.image-lightbox__viewport {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
    background: rgba(15, 10, 14, .88);
    cursor: zoom-out;
}
.image-lightbox__navigation {
    position: absolute;
    top: 50%;
    z-index: 2;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 46px;
    height: 46px;
    padding: 0;
    border: 1px solid rgba(255, 255, 255, .22);
    border-radius: 50%;
    background: rgba(22, 17, 22, .78);
    color: #fff;
    font-size: 20px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, .3);
    transform: translateY(-50%);
    cursor: pointer;
    transition: background-color .2s ease, transform .2s ease, opacity .2s ease;
}
.image-lightbox__navigation:hover {
    background: var(--accent);
    transform: translateY(-50%) scale(1.06);
}
.image-lightbox__navigation:focus-visible {
    outline: 2px solid #fff;
    outline-offset: 2px;
}
.image-lightbox__navigation[hidden] {
    display: none;
}
.image-lightbox__navigation--previous {
    left: 18px;
}
.image-lightbox__navigation--next {
    right: 18px;
}
.image-lightbox__viewport img {
    display: block;
    max-width: calc(100% - 128px);
    max-height: calc(100% - 32px);
    object-fit: contain;
    user-select: none;
    touch-action: none;
    cursor: zoom-in;
    will-change: transform;
    transition: transform .16s ease, opacity .16s ease;
}
.image-lightbox__viewport img.is-loading {
    opacity: .35;
}
.image-lightbox__viewport img.is-zoomed {
    cursor: grab;
}
.image-lightbox__viewport img.is-dragging {
    cursor: grabbing;
    transition: none;
}
.image-lightbox-open {
    overflow: hidden;
}
.history-list > div strong {
    min-width: 0;
    overflow-wrap: anywhere;
    word-break: break-word;
}
.history-list span {
    color: var(--muted);
    font-size: 12px;
    white-space: nowrap;
}

.table{--bs-table-bg:transparent;--bs-table-color:var(--ink);--bs-table-border-color:var(--hairline);color:var(--ink);}
[data-ticket-row][data-ticket-url] {
    cursor: pointer;
}
[data-ticket-row][data-ticket-url] > td {
    transition: background-color .16s ease;
}
[data-ticket-row][data-ticket-url]:hover > td,
[data-ticket-row][data-ticket-url]:focus-within > td {
    background-color: var(--surface-subtle);
}
[data-ticket-row][data-ticket-url].is-selected > td{
    background-color:color-mix(in srgb,var(--accent-soft) 68%,var(--surface));
}
.form-control,.form-select,textarea,input,select{background-color:var(--input-bg);border-color:var(--hairline);color:var(--ink);}
.text-muted{color:var(--muted)!important;}
[data-theme="dark"] .text-bg-light{background:var(--surface-subtle)!important;color:var(--ink)!important;}
[data-theme="dark"] .btn-outline-secondary{--bs-btn-color:var(--muted);--bs-btn-border-color:var(--muted);--bs-btn-hover-bg:var(--muted);--bs-btn-hover-color:var(--surface);}
[data-theme="dark"] .alert-danger{background:var(--critical-soft);color:var(--critical);border-color:var(--critical);}

@media (max-width: 1200px) {
    .ticket-layout {
        grid-template-columns: 1fr;
    }
    .ticket-right {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 992px) {
    .app {
        grid-template-columns: 1fr;
    }
    .sidebar {
        position: static;
        height: auto;
    }
    main {
        padding: 24px 18px 40px;
    }
    .grid {
        grid-template-columns: 1fr 1fr;
    }
    .grid > .created-chart-card {
        grid-column: 1 / -1;
    }
}

@media (max-width: 640px) {
    .consultation-collaboration-layout {
        grid-template-columns: 1fr;
    }
    .ticket-right {
        grid-template-columns: 1fr;
    }
    .ticket-composer-actions .btn {
        width: 100%;
    }
    .image-lightbox {
        padding: 0;
    }
    .image-lightbox__dialog {
        width: 100%;
        height: 100dvh;
        border-radius: 0;
    }
    .image-lightbox__toolbar {
        display: grid;
        gap: 9px;
        padding: 10px;
    }
    .image-lightbox__toolbar h2 {
        padding: 0;
    }
    .image-lightbox__controls {
        width: 100%;
        justify-content: center;
        gap: 4px;
    }
    .image-lightbox__controls button {
        min-width: 34px;
        height: 34px;
        padding-inline: 7px;
    }
    .image-lightbox__controls .image-lightbox__zoom-value {
        min-width: 50px;
    }
    .image-lightbox__controls .image-lightbox__close {
        margin-left: 2px;
    }
    .image-lightbox__navigation {
        width: 40px;
        height: 40px;
    }
    .image-lightbox__navigation--previous {
        left: 8px;
    }
    .image-lightbox__navigation--next {
        right: 8px;
    }
    .image-lightbox__viewport img {
        max-width: calc(100% - 28px);
        max-height: calc(100% - 28px);
    }
}

@media (max-width: 768px) {
    .consultation-summary-grid,
    .consultation-card-grid {
        grid-template-columns: 1fr;
    }
    .consultation-toolbar {
        flex-direction: column;
        align-items: stretch;
    }
    .consultation-search {
        width: 100%;
    }
    .consultation-status-filters {
        width: 100%;
        overflow-x: auto;
    }
    .consultation-status-filters button {
        flex: 1 0 auto;
    }
    .topline,
    .panel-heading,
    .notification-item__meta,
    .notification-item__footer {
        flex-direction: column;
        align-items: flex-start;
    }
    .topline{gap:16px;}
    .who{width:100%;justify-content:flex-start;}
    .grid {
        grid-template-columns: 1fr;
    }
    .grid > .created-chart-card {
        grid-column: auto;
    }
    .ledger {
        grid-template-columns: 1fr;
    }
    .stage {
        border-left: none;
        border-top: 1px solid var(--hairline);
        padding-top: 18px;
    }
    .stage:first-child {
        border-top: none;
    }
    .stage .tick {
        top: 16px;
    }
    .info-list {
        grid-template-columns: 1fr;
    }
    .settings-grid{
        grid-template-columns:1fr;
    }
    .settings-fields-grid,.settings-permission-picker{grid-template-columns:1fr;}
}

@media (max-width: 520px) {
    .consultation-page-heading > div,
    .consultation-timeline-event__header {
        align-items: flex-start;
        flex-direction: column;
        gap: 6px;
    }
    .consultation-response-actions {
        width: 100%;
    }
    .consultation-response-actions .btn {
        flex: 1;
    }
    .consultation-view-ticket {
        width: 100%;
    }
    .consultation-summary-grid { gap: 10px; }
    .consultation-tabs { padding-inline: 16px; }
    .consultation-toolbar,
    .consultation-tab-panel { padding: 16px; }
    .consultation-card { min-height: 0; padding: 15px; }
    .consultation-card__footer { align-items: stretch; flex-wrap: wrap; }
    .consultation-card__footer > .btn { flex: 1; }
    .consultation-card__details { display: flex; align-items: center; }
    .consultation-card__actions { width: 100%; margin-left: 0; }
    .consultation-card__actions form,
    .consultation-card__actions .btn { flex: 1; width: 100%; }
    .preferences{width:100%;}
    .language-form,.theme-toggle{flex:1;justify-content:center;}
    .who .pill{order:2;}
    .inline-form{order:3;}
    .login-preferences{top:12px;right:12px;left:12px;}
    .login-preferences .preferences{justify-content:flex-end;}
    .login-main{padding:84px 16px;}
    .login-card{padding:30px 24px 28px;}
    .login-card__header{margin-bottom:26px;}
    .login-logo{width:min(175px,100%);height:48px;margin-bottom:16px;}
    .top-agent{grid-template-columns:28px 34px minmax(0,1fr) auto;column-gap:8px;padding-inline:4px;}
    .top-agent__rank{width:28px;}
    .top-agent__avatar{width:34px;height:34px;}
    .top-agent__priority{font-size:8px;padding-inline:3px;}
    .ticket-list-actions .btn{width:100%;}
    .ticket-bulk-toolbar{align-items:stretch;flex-direction:column;}
    .ticket-bulk-toolbar__actions,.ticket-bulk-control{width:100%;}
    .ticket-bulk-control{align-items:stretch;flex-direction:column;}
    .ticket-bulk-control select,.ticket-bulk-toolbar__actions>.btn,.ticket-bulk-control .btn{width:100%;}
    .user-form-section{grid-template-columns:1fr;gap:20px;padding:22px 20px;}
    .user-form-fields{grid-template-columns:1fr;}
    .user-form-field--wide{grid-column:auto;}
    .user-role-checkboxes{grid-template-columns:1fr;}
    .user-form-actions{padding:18px 20px;align-items:stretch;flex-direction:column-reverse;}
    .user-form-actions .btn{width:100%;}
    .master-data-actions .btn{width:100%;}
    .master-data-row-actions .btn{display:block;width:100%;}
    .master-data-row-actions .btn + .btn{margin:6px 0 0;}
    .ticket-create-actions{align-items:stretch;flex-direction:column-reverse;}
    .ticket-create-actions .btn{width:100%;}
    .ticket-create-field .multi-upload-dropzone{min-height:178px;padding:20px;flex-direction:column;text-align:center;}
    .multi-upload-dropzone__copy{flex:0 auto;}
    .multi-upload-dropzone .btn{width:100%;}
    .multi-upload-toolbar{align-items:flex-start;flex-direction:column;}
    .multi-upload-list{grid-template-columns:1fr;}
    .dashboard-chart-card{min-height:315px;}
    .chart-card__stage{min-height:178px;}
    .chart-canvas-box--doughnut{width:166px;height:166px;}
    .chart-canvas-box--bar{height:172px;}
    .settings-card{min-height:126px;grid-template-columns:44px minmax(0,1fr) 20px;padding:20px;gap:13px;}
    .settings-card__icon{width:44px;height:44px;}
    .settings-card__list,.settings-card__list--compact{grid-template-columns:1fr;}
    .settings-toolbar{align-items:stretch;flex-direction:column;}
    .settings-toolbar .btn,.settings-toolbar form,.settings-toolbar form .btn{width:100%;}
    .settings-pagination{align-items:stretch;flex-direction:column;}
    .settings-pagination>div,.settings-pagination .btn{width:100%;}
}

@media (prefers-reduced-motion: reduce) {
    body,.pulse,.dash-card,.card,.panel,.table-card,.settings-card,.who .pill,.logout,.language-form,.theme-toggle,.notification-item,.timeline-item,.filter-form select,.filter-form input,.stacked-form select,.stacked-form input,.stacked-form textarea,.panel-shell .form-control,.panel-shell .form-select,.login-input input,.login-submit{transition:none;}
    [data-ticket-row][data-ticket-url] > td{transition:none;}
    .ticket-bulk-toolbar{animation:none;}
    .attachment-file-link,.image-lightbox,.image-lightbox__dialog,.image-lightbox__navigation,.image-lightbox__viewport img{transition:none;}
    .user-toggle-input,.user-toggle-input::before{transition:none;}
}

.approval-delete-form{display:inline-flex;margin:0;}
.approval-delete-form--detail{display:block;margin-top:12px;}
.approval-delete-button{white-space:nowrap;}
.approval-delete-dialog{border:0;padding:0;background:transparent;max-width:min(440px,calc(100vw - 32px));}
.approval-delete-dialog::backdrop{background:rgba(15,23,42,.48);backdrop-filter:blur(3px);}
.approval-delete-dialog__surface{display:grid;grid-template-columns:auto 1fr;gap:16px;margin:0;padding:22px;border:1px solid var(--line);border-radius:18px;background:var(--panel);box-shadow:var(--shadow-lg);color:var(--ink);}
.approval-delete-dialog__icon{display:grid;place-items:center;width:44px;height:44px;border-radius:14px;background:var(--critical-soft);color:var(--critical);font-size:20px;}
.approval-delete-dialog__surface h2{margin:0 0 8px;font-size:18px;font-weight:800;color:var(--ink);}
.approval-delete-dialog__surface p{margin:0;color:var(--muted);line-height:1.55;}
.approval-delete-dialog__surface small{display:block;margin-top:8px;color:var(--muted);font-weight:600;}
.approval-delete-dialog__actions{grid-column:1 / -1;display:flex;justify-content:flex-end;gap:10px;margin-top:4px;}